Concierge is specifically designed for Credit Unions. It is a cost effective solution that helps facilitate getting your member the service they are seeking.
People come to credit unions for many reasons outside of seeing a teller. Virtual queuing through a lobby management system allows them to specify what service they need without having to wait in a physical queue to speak to a teller and be redirected. The system can also direct them if they do need a teller.
It also provides valuable information into how your lobby is used including...
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The number of employees serving members at specific times.
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The speed at which employees effectively serve members.
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The types of services people entering the lobby need.
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What are the peek and low traffic times by hour, day or week.
Member Sign In
Concierge will streamline your member service by routing the member to the correct person or department depending on their need. The member can select the type of service they require or the team member they wish to see.
Vendor / Visitor / Non-Member Sign In
Vendors and other visitors may sign in and select the person or department they wish to visit. If the team member is available an notice will be sent to their email or mobile phone to let them know they have a visitor.
Delivery Sign In
Delivery personnel can sign in and indicate the recipient, and if required, notify the recipient that their delivery has arrived.
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E-Mail & SMS Notifications
Each team member can receive notices that they have a member, visitor or delivery. They can also select a group email for team member in their department.
Personalized Queues
Each department or team member can view the members that have been directed to them. After they served the member they can indicate service complete.