96% of unhappy customer experiences remain undiscovered and ignored!
We developed eFeedback to help close that gap. With more reliable, honest responses eFeedback can allow you to:
Find out what is working well and clone it.
Find out what is not working and fix it.
Get notified immediately any negative responses .
Publish positive responses on social media.
Monitor changes in responses over time.
Personalize Your Survey
eFeedback allows you to personalize your survey with your information and logo. You can also change the image that displays on the Welcome Screen, the Welcome Messages, and two Thank You Messages which display based on the initial Thumbs Up or Thumbs Down response
Manage Your Survey OnLine
eFeedback provides real-time summary of your responses accessible online from your browser.
You can also manage all elements of your survey using you management portal.
Print reports or email them to management or team members.
Display Detailed Responses
Display detailed reports of the responses to each question asked including date, time, location of Kiosk, or from the online option, language used, and initial response (Thumbs Up or Thumbs Down).
eFeedback may also be accessed online. We provide a QR code and Widget, so that the survey may be accessed form a mobile device or from your email or web site.
Remitrom offers several different types and styles of Kiosks.
Each are secure, metal construction designed for commercial duty.
Frequently Asked Questions
For In-House eFeedback, can we use our own hardware? Yes. You are welcome to purchase your hardware any where you like.
How do I manage my account? Login to your account using the password you setup initially. Click the “Settings” button at the top of the screen. You will be able to update information about your survey.
Do you support multiple languages? Yes, currently we support English, Spanish and French. We can, however, accommodate any number of languages.
Is support included? Absolutely. We offer free unlimited support (even during your free trial) to answer any questions you have.