Critique
Recent studies have shown that on-site applications soliciting member feedback are far more effective than online or email-based surveys because they capture responses in the moment.
Critique enables you to create customized surveys using a variety of response formats, including Yes/No, Multiple Choice, and Text responses. Surveys can be updated in real time, and multiple surveys can be active simultaneously.
Critique Style
Critique allows you to customize the initial format of your survey, helping keep the experience fresh, dynamic, and engaging. This approach not only prevents surveys from becoming repetitive or “stale,” but also encourages participants to provide more thoughtful, detailed, and diverse responses.
Critique Kiosk
Critique kiosk may be counter top or on a floor stand, depending on your environment configuration. There are literally hundreds of options available. Below are to options that we have found reliable.
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Create your Survey
Critique allows you to create surveys in real time and customize them to meet specific requirements, such as targeting a particular branch or department. For example, if a member has interacted with the Loan Department, you can present questions tailored specifically to their experience with that department.
Reports
Critique offers a number of useful reports, including:
Daily, weekly and MTD Summary
Daily, weekly an MTD Detail
Branch Activity Analysis
Department Activity Analysis
Branch Comparisom Analysis
Department Comparison Analysis
Question Response Detail
Pricing
Momthly Subscription...$95
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Billed Annually
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Unlimited Locations
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On-Line Support
Setup: (One-time Fee)...$995
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System Configuration
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On-Line Setup & Training
Kiosk..............................Quote